Covid-19 Update: Our commitment to you

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18th March 2020

Covid-19 Update: Our commitment to you

 

Please be assured we’re operating as normal here at SSE Airtricity. We’re committed to supporting efforts to limit and delay the spread of Coronavirus (Covid-19) and the wellbeing of our colleagues, customers and the communities we serve is our number one priority.

 

We continue to monitor and assess the situation across all of the jurisdictions we operate in and are working in line with Governments’ latest guidance, updating our approach as it evolves.

 

We’re doing everything we can to continue the same level of service that you’re use to in the coming weeks. We will continue to provide regular updates here on our website and also via our Facebook and Twitter feeds.

 

We understand this is a challenging and uncertain time for many of our customers. Be assured, we will not be disconnecting any of our customers throughout this time. If you do have concerns about paying your energy bills, we’ll work with you to find a resolution together, just call us on 1850 40 40 70.

 

As you can appreciate, our priority is to focus our efforts on ensuring we take the care of our more vulnerable customers and those with prepayment meters. Therefore, we’d kindly ask you where possible, to register your online account through our website, where you can manage your account through our self-serve application.

 

We’re here to answer your questions

 
  • Call 1850 40 40 70 - Monday to Friday 8am to 8pm
  • Live Chat - Monday to Friday 8am to 8pm and Weekends and Bank Holidays 10am - 6pm
  • Email us at customerservice@sseairtricity.com
  • Gas Boiler Repairs Priority Appointments – Call 1850 81 81 70 Monday to Friday 8.30am to 5.30pm (exc Bank Holidays)

 

 

Prepayment Gas Customers

 

We recommend that you keep your prepayment meters topped up at all times. Gas Prepayment customers emergency credit has been increased from €10 to €100 for a period of time. This credit that must be paid back at a later date.

 

Prepayment Electricity Customer

 

We recommend that you keep your electricity meter topped up at all times. We recommend that you top up online where possible. 

 
 

Please be rest assured our priority remains keeping our customers supply on and helping people to stay safe and healthy.

 

  


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